High quality consulting service
Our German employees support you in every situation.
Emergency Management
Notfallmanagement
An emergency can always occur. Sample urgent products, inspect goods, personally collect or remove sensitive documents?
In these cases the ACG is there for you. Profit from our high quality consulting service. We are available around the clock to be able to help you anytime. Within 24 hours at any location in Greater Asia.
FAQ
Are there direct contact persons on-site?
Yes, we have contact persons in Germany and China who can advise you in German or English. Please feel free to make an appointment with one of our contact persons to discuss details.
I already have a supplier, but I don't know if the offer is suitable?
We will be happy to obtain an alternative offer for you on the basis of the articles to be produced or purchased. This gives you the transparency you need for decision-making. Based on the newly acquired information, you can decide whether you prefer to purchase the item(s) from your current supplier or to change the supplier.
What quality standards do you follow?
We check the quality of the goods according to your specifications. We will talk to you in advance in order to clarify all factors. On the basis of the information obtained in this way, we can inspect the goods on site according to your specifications. We will document our work in pictures or videos to give you an even better impression if needed.
Is it possible to obtain product samples?
The creation of product samples is basically possible. We would be pleased to have such a sample made according to your specifications. You then decide whether the sample is to be tested on site or whether we will send it to you directly for inspection if required.
Do I have to pay for the samples?
Production costs may be incurred depending on the amount of work involved and the production of these samples. If a sample already exists, or if it is a common component for which no costs are incurred, we will only charge you for the shipping costs incurred.
Do I have to make a deposit for orders?
In the Asian market it is common to make a down payment on orders. As a rule, this is up to 30% of the final price. This is to ensure that the customer accepts the goods after completion and that the supplier has not produced them for free. We are happy to inspect the goods on site to ensure that they are produced in accordance with the regulations.
What is a pro forma invoice?
Foreign trade transactions are legally an order confirmation and are often used in its place. It sets out the value of a goods order. The buyer places an order and, if the seller agrees, a pro forma invoice is issued. If the buyer agrees to the conditions of this invoice, the goods will be dispatched and replaced by a commercial invoice. A pro forma invoice does not create an obligation to transfer money from the buyer to the seller.
How long does a regular delivery of goods from Asia take before it arrives in Europe?
How long does a regular delivery of goods from Asia take before it arrives in Europe?
The duration of the consignment depends on the choice of delivery method and the landing port. There are several options, the most common being delivery by overseas container. The waiting time is about 4 weeks. Air freight delivery is the fastest method, but also the most costly. The average waiting time is 5 working days. Another option is delivery by rail. The waiting time is approx. 15 working days.
Which visa do I need to travel to China?
Which visa do I need to travel to China?
A business visa is required for a business trip. In addition to the regular visa application, a Chinese business partner is also required to apply for such a visa. The company must issue a business invitation to your employee. You will also need a travel plan for the duration of your stay. We will be happy to assist your company in preparing the required documents.
Is there direct on-site support for our employees?
We also offer to look after your employees directly on site. With us, you always have a contact person who can help you directly. May it be tips for acclimatization, work in the country or culture behavior. We are also happy to assist you with supplier visits or reschedule your trip at short notice in the event of unexpected changes.
What are the costs of the service?
Since each project is individually coordinated, it is depending on requirements and effort. Different price models can be used. A billing on an hourly rate basis as well as a project-related one. Payment for goods sold on a pro rata basis is also a possibility. Depending on the scope of the project, we will discuss an individual pricing strategy with you.